Privacy Policy

Effective date: September 26, 2025

Welcome to Financially Free Heroes ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained when you visit https://financiallyfreeheroes.com/ (the "Site") or otherwise interact with us (for example, via email or phone). By using the Site, you consent to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide to us directly and information automatically collected when you use the Site.

1.1 Information you provide directly

• Contact details: name, email address, phone number, mailing address.
• Form data: messages, questions, support requests, and any other information you enter into contact forms on the Site.
• Payment & transactional data: if you purchase a product or service through the Site, we collect billing details and transaction records (we do not store full credit card numbers on our servers — payment processing is handled by third-party payment processors; see "Third-Party Services").
• Communications: any information contained in emails, chats, or other correspondence between you and us.

1.2 Information automatically collected

• Usage data: pages visited, time spent, referring/exit pages, platform and device information, and click data.
• Log data: IP address, browser type and settings, operating system, date/time stamps, and cookie identifiers.
• Analytics: information collected by analytics tools (e.g., Google Analytics) to understand traffic and performance.

1.3 Cookies and similar technologies

We use cookies, local storage, web beacons, and similar technologies to collect information and provide, analyze, and improve our Site. Cookies can be session (expire when you close your browser) or persistent (stay until deleted or expired). You can manage cookies through your browser settings, but disabling cookies may limit site functionality.

2. How We Use Your Information

We use your information for purposes such as:

• Providing, operating, and maintaining the Site and our services;
• Processing and fulfilling transactions and sending confirmations;
• Responding to inquiries, support requests, and communicating about your account or services;
• Personalizing content, features, and recommendations;
• Monitoring, analyzing, and improving the Site and our services (including analytics and performance monitoring);
• Detecting, preventing, and addressing technical issues and security incidents;
• Sending marketing communications and promotional messages (where you have opted in), which you may opt out of at any time;
• Complying with legal obligations and enforcing our terms and policies.

3. Legal Bases for Processing (Where Applicable)

If you are in the European Economic Area (EEA) or other jurisdictions with similar laws, we rely on the following legal bases to process personal data:

• Performance of a contract: processing necessary to provide services you request.
• Consent: where you have given consent (e.g., for marketing communications or cookies).
• Legitimate interests: to operate, secure and improve the Site and services, provided such interests are not overridden by your rights.
• Legal obligation: to comply with applicable laws.

4. Sharing & Disclosure of Information

We may share personal information with:

• Service providers: third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processors, email and CRM services).
• Business partners: where you sign up for partner offerings or co-branded services.
• Legal and safety reasons: to comply with laws, respond to legal process, protect rights, property, safety, or to investigate fraud or security issues.
• Business transfers: in the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction (we will notify users where required by law).

5. Third-Party Services

We use third-party services that may collect information about your use of the Site. These may include:

• Analytics providers (e.g., Google Analytics)
• Email and CRM providers
• Payment processors (e.g., Stripe, PayPal) — we do not store full payment card details on our servers
• Marketing and advertising platforms

These third parties have their own privacy policies and practices. We encourage you to review their policies before providing information.

6. Analytics & Advertising

We may use analytics tools to understand usage patterns and advertising platforms to serve ads. These tools often use cookies and similar technologies. You can opt out of targeted advertising using tools provided by advertising platforms or by adjusting your browser settings.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data (subject to legal exceptions).
• Restriction: request restriction of processing where permitted by law.
• Data portability: request a machine-readable copy of your data to transfer to another provider where applicable.
• Opt-out of marketing: you may opt out of promotional emails by using the unsubscribe link or contacting us directly.

To exercise these rights, contact us at support@financiallyfreeheroes.com. We may ask for information to verify your identity before fulfilling requests. We will respond in accordance with applicable law.

8. TCPA Consent to Communications

By submitting your information on this Site, you expressly consent to be contacted about debt relief options via telephone, SMS text message, or email, including the use of automated technology. You understand and agree that consent is not a condition of purchase, and that message and data rates may apply. You may opt out of receiving text messages at any time by replying "STOP" to any SMS, or unsubscribe from emails using the link provided in those communications.

Additionally, you acknowledge that your telephone number may be on a state, federal, or corporate Do Not Call registry, and by providing it here, you are waiving such designation for purposes of receiving communications from us.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

• Request disclosure of categories and specific pieces of personal information collected about you;
• Request deletion of personal information (subject to exceptions);
• Opt-out of sale/sharing of personal information for targeted advertising (if applicable).

To make a CCPA/CPRA request, please contact support@financiallyfreeheroes.com. We will verify your request and respond as required by law.

10. Data Retention

We retain personal information as long as necessary to provide the Site and services, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the nature of the data and the purposes for which it was collected.

11. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and you should take steps to protect your account information.

12. International Transfers

Our servers and third-party service providers may be located in different countries. If we transfer personal data across borders, we will take steps to ensure appropriate safeguards are in place as required by law (for example, standard contractual clauses or other lawful mechanisms).

13. Children’s Privacy

The Site is not intended for children under 13 (or other age thresholds imposed by local law). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will take steps to delete the information where required by law.

14. Links to Other Sites

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page with the revised effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

16. How to Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our practices, contact us: